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Terms and Conditions

Taylor’s Driving School agrees to provide driving tuition in accordance with the standards and code of conduct set out by the DVSA (Driver & Vehicle Standards Agency) and will carry out its obligations in line with recognized codes of practice and relevant statutory requirements.

Tuition is provided at the hourly rate agreed by both parties at the commencement of lessons, according to the pricing structure selected.

The Client is offered the opportunity to take a trial lesson, after which they may decide to either continue lessons with the Instructor or not proceed further, without any obligation.

All lessons are a minimum of two (2) hours in duration.

While Taylor’s Driving School reserves the right to refuse tuition in certain circumstances, it will not act in any way that contravenes anti-discrimination legislation.

Taylor’s Driving School reserves the right to withhold the school’s car for a driving test if, in the professional opinion of the Instructor, the required level of competency has not been attained.

Lessons must be confirmed by the Client within 12 hours of receiving information from the Instructor about an available slot. The Instructor reserves the right to offer the slot to another student if no response is received within this timeframe.

Taylor’s Driving School and its Instructors cannot guarantee the number of lessons required for a Client to reach the necessary level of competency to drive independently and safely. Each Client is treated as an individual, and the time required to reach competency depends on the Client’s personal abilities, as well as factors such as self-study, lesson frequency, and overall learning progress.

Payments

Payments can be made in cash or directly into the account specified by Taylor’s Driving School and must be made before the commencement of lessons.

Taster Lessons:

  • Payment must be made in full prior to the lesson, via bank transfer.
  • For bank transfers, payment must be received at least 48 hours before the lesson.

Packages:

  • Payment must be made at least 48 hours before the first lesson.
  • If payment is not received on time, the Instructor reserves the right to cancel lessons and withhold scheduling further lessons until payment is received.

Pay-As-You-Go:

  • Payment must be made at the commencement of each lesson.
  • If the Client does not have cash, the Instructor may drive the Client to the nearest ATM; any time spent will be deducted from the lesson.
  • Clients wishing to pay via bank transfer must ensure payment is made at least 48 hours before the scheduled lesson.

Deposits for cash payments:

  • A refundable £73 deposit is required for Pay-As-You-Go pupils
  • This deposit cannot be used for regular lessons and will be offset against chargeable hours on the day the pupil passes their driving test or decides to discontinue lessons.

Pricing Changes:

  • If a Client has not communicated with Taylor’s Driving School for more than three (3) months, the School reserves the right to:
    • Charge lessons at the current published rates, regardless of whether the Client is on a package or Pay-As-You-Go plan.
    • Apply current rates to new packages once an existing package has been completed.

Clients will be informed of any price changes at least four (4) weeks before they are implemented.

Cancellations

Standard Lessons:

  • Cancellations must be made directly with the Instructor at least 48 hours before the agreed start time, including weekends.
  • Failure to provide sufficient notice will result in the lesson being charged in full.

Multiple Lessons in a Week:

  • If a Client books more than one lesson in a single week, cancellations for any of these lessons must be made at least 72 hours in advance.
  • Failure to provide sufficient notice will result in the lesson being charged in full.

Intensive Sessions:

  • For sessions of four (4) or more hours in a single day, cancellations must be made at least five (5) full days before the scheduled lesson.
  • Failure to provide notice will result in the session being charged in full.

Late Confirmations:

  • The 48-hour cancellation policy applies to all confirmed lessons, including those offered more than 48 hours in advance but confirmed by the Client less than 48 hours before the lesson start time.

Client illness:

  • While illness may arise unexpectedly, cancellations due to client illness are still subject to the cancellation policy.
  • Instructors are self-employed and reserve time specifically for each lesson; late cancellations result in lost income that cannot be replaced at short notice.

No-Show:

  • Failure to attend a lesson without prior notice will be treated as a late cancellation and charged in full.

Refunds

Refunds are only considered under special circumstances and at the discretion and goodwill of Taylor’s Driving School.

Circumstances where refunds may be granted:

  • Terminal illness – documentary evidence required (original copies).
  • Injury after the commencement of training that prevents the Client from completing lessons and driving in the future – documentary evidence required.
  • Relocation to a different country – documentary evidence required.
  • Death of an immediate family member – documentary evidence required.

Refund Terms:

  • All refunds are subject to a £30 administration fee.
  • Refunds will be calculated after deducting all lessons already used, and payments will be processed within four (4) weeks of receiving the refund request and all supporting evidence.
  • Refund requests must be made in writing, including via email.
  • Hours used from a package that is subsequently cancelled will be charged at the Pay-As-You-Go rate before any refund is issued.

Refunds do not apply if:

  • The Client knew and failed to disclose circumstances preventing them from completing lessons prior to commencement.
  • Lessons have already been delivered to the Client.
  • The Client fails to respond to the Instructor within six (6) months from the last lesson, after all reasonable contact attempts.

Other

Taylor’s Driving School reserves the right to refuse services in the following circumstances:

  • The Pupil regularly cancels lessons without providing the agreed notice.
  • The Pupil refuses to pay the cancellation fee.
  • The Pupil has not paid, or has failed to pay, the agreed fee for lessons.
  • The Pupil makes unreasonable demands, including but not limited to: lesson frequency, lesson times, pick-up locations, or repeated attempts to obtain discounted services.
  • The Instructor is subjected to any form of abuse, including verbal, written, or other harassment.
  • The Instructor feels discriminated against, intimidated, or bullied.
  • Taylor’s Driving School has a zero-tolerance policy toward violent, threatening, or abusive behaviour in any form.

By using any services of Taylor’s Driving School—including returning a completed New Student Information form or booking a lesson—the Pupil accepts these Terms and Conditions.

Taylor’s Driving School reserves the right to amend or update these Terms and Conditions at any time.